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Terms & Conditions

Terms and Conditions

These terms and conditions apply to the entire contents of this website under the domain name www.massagingmatters.co.uk. You should read these terms and conditions carefully before using this website.

Using this website in any manner indicates that you accept these terms and conditions. If you do not agree to these terms and conditions, you must not use this website.

Massaging Matters / Samantha Cutforth may revise these terms and conditions at any time by updating this document. You should check this website from time to time to review the then current conditions, because they are binding on you. If you do not agree to the conditions at any time you should cease further use of this website.

Links to / from other Websites

Links to third party websites are provided solely for your convenience. If you use these links, you are then leaving the Massaging Matters website. Massaging Matters / Samantha Cutforth has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content. Massaging Matters / Samantha Cutforth therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

Liability

Massaging Matters / Samantha Cutforth, any other party (whether or not involved in creating, producing, maintaining or delivering this Website, Massaging Matters / Samantha Cutforth exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and (including without limitation negligence, contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your software,computer equipment, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Fees, Charges and Cancellations

Cancellation of your appointment / treatment with Massaging Matters / Samantha Cutforth must be within 24 hours of the scheduled time and date agreed. Acceptance of cancellation must be confirmed by Massaging Matters / Samantha Cutforth. Cancellations within 24 hours of appointments will incur a 50% charge of any fees for the treatment and time being provided. Any further cost or losses incurred as a result of late or non-receipt of cancellations will also be applied. Late arrival for appointments will incur the full charge for time and treatment cost being provided and only the remaining time of your allotted appointment will be allowed.

Customer Complaints

We welcome any feedback from clients. If you are not satisfied with your treatment then please get in touch as soon as you can so I can address any concerns you have.

Our complaints procedure is as follows:
Samantha Cutforth or her representative will contact you within 72 hours of your complaint, if we require more time to investigate the issue we will let you know. Our aim is to come to a mutually agreeable solution. We keep very precise records and your complaint will be held on record (Date, time, complaint, action, resolution).

Disclaimer

The content contained within this site is provided for general information purposes only and does not constitute professional medical advice. While Massaging Matters / Samantha Cutforth takes all reasonable care to ensure that the content is accurate, no warranty of representation is given that it is free from errors or omissions. Users of this site should always seek professional health advice from a suitable or appropriately qualified health or medical professional.

When you consent to treatment you are agreeing to the following conditions;

If you experience pain or discomfort during the session, you will immediately inform Samantha Cutforth (your therapist) so that pressure / strokes can be adjusted to your level of comfort. You will not hold Massaging Matters / Samantha Cutforth responsible for any pain or discomfort you experience during or after the session.

By agreeing to these conditions, you hereby waive and release Massaging Matters / Samantha Cutforth from any and all liability, past and present.

You declare to the best of your knowledge the answers that you have given are correct and you are not suffering from any disease / illness which you have not revealed. You affirm that you have notified Massaging Matters / Samantha Cutforth of all known medical conditions and injuries.

You agree to inform Massaging Matters / Samantha Cutforth of any changes in your health and medical condition. You understand that there shall be no liability on the part of Massaging Matters / Samantha Cutforth should you forget to do so.

You agree to follow any advice given to you regarding your medical condition or injury.

Under the data protection act 1998, your consent is required to hold and process the sensitive information requested by Massaging Matters / Samantha Cutforth for administrative and Health and Safety reasons in relation to yourself and by agreeing to this disclaimer you give that consent.

All medical information will be treated in absolute confidence and will not be divulged to any other person outside the area without the written consent of yourself.